About the role
we\'re seeking a strategic, execution-focused problem solver to lead operations that enhance the experience of our delivery partners while ensuring compliance with mexico\'s evolving labor regulations. This role sits at the intersection of operations, legal, and product, playing a key part in shaping the future of work for uber eats delivery partners in one of our most important markets.
if you thrive in navigating complexity, scaling workflows, improving day-to-day experiences for earners, and using data to bring clarity to ambiguity, this role is for you. This is a high-impact position with ownership and influence—you\'ll directly shape how we support delivery partners, maintain compliance, and drive operational excellence across mexico.
what you\'ll do
* design and manage operational workflows that align with labor-related requirements (e.g., registration, contract terminations, social security payments, benefits delivery).
* proactively identify pain points in the delivery partner experience and lead initiatives to boost satisfaction, retention, and engagement.
* collaborate with legal, policy, product, support, and territory operations teams to translate regulatory requirements into scalable, compliant processes.
* use sql, google sheets, and internal tools to analyze data, reconcile operations, and prepare structured reports for regulatory systems.
* monitor and report on performance and compliance metrics, flagging risks early and proposing effective solutions.
* stay ahead of regulatory trends to support uber\'s position as a forward-thinking leader in the future of platform work.
* advocate for delivery partners, ensuring their experience is central to all initiatives.
what you\'ll need
basic qualifications
* a minimum of 3 years of experience in operations, strategy, or other data-driven roles.
* proven track record managing cross-functional projects with high accuracy and measurable business impact.
* strong analytical and problem-solving skills.
* experience with sql, excel, and data visualization tools.
* comfort working autonomously in a fast-paced, ambiguous environment.
* excellent communication and stakeholder management skills.
* professional fluency in both spanish and english.
preferred qualifications
* background in designing and improving operational processes.
ibancar - operations manager (mexico)
location: cuauhtémoc, distrito federal; office: juárez, mexico city
who we are
ibancar is a fast-growing fintech company headquartered in málaga, spain, with operations in spain and mexico. We specialize in technology-driven consumer lending and loan-as-a-service solutions. Our innovative digital asset-backed lending model is now expanding into automotive and broader consumer credit financing in 2025.
we hire only the best: ambitious, intellectually agile professionals who thrive in high-energy, fast-paced environments. If you want to be part of a high-performance culture that rewards results, we want to meet you.
the role
we are seeking an experienced lending operations manager to lead our mexico operations from our juárez office in mexico city. You will oversee the entire consumer lending cycle — from underwriting to disbursement, collections, recoveries, and legal — ensuring efficiency, compliance, and alignment with our growth objectives.
key responsibilities
* design, implement, and manage operational processes for the entire loan lifecycle, ensuring they meet strategic and regulatory requirements.
* build and lead multidisciplinary teams (collections, legal, logistics) to deliver operational excellence.
* drive the adoption of new technologies to enhance customer experience, streamline lending processes, and optimize collections.
* monitor kpis, analyze performance data, and implement continuous improvement initiatives to achieve business plan targets.
* lead operational projects supporting product expansion and market growth.
* ensure high-quality customer service and effective debt recovery processes.
requirements
* bachelor\'s degree in business administration, finance, economics, or related field.
* 5+ years in operations management within the financial or fintech sector, ideally consumer lending.
* proven track record leading high-performance teams.
* strong knowledge of financial products, asset-backed lending, and preferably automotive financing.
* fluent in spanish and english, both written and spoken.
* advanced data analysis skills and comfort with technology-driven solutions.
what we offer
* career growth: join a company expanding globally, with opportunities to take on senior leadership roles.
* performance-linked earnings: your compensation will grow with your success.
* equity participation: become a co-owner of the business as we grow.
* prime location: work in the vibrant juárez neighborhood of mexico city.
* collaborative culture: be part of a talented, supportive team that values excellence.
ready for the challenge?
send your cv to with the subject line operations manager – consumer lending mexico.
distillery - operations manager
about distillery: a nearshore software development company specializing in end-to-end custom software development and it staffing for startups, smbs, and enterprises. We help clients imagine, design, engineer and deliver software and digital experiences.
about the position
we are seeking a determined and dynamic operations manager to drive aggressive growth and run distillery tech\'s regional business operations in latam, reporting to the ceo and collaborating with us hq. You\'ll manage fast-growing delivery centers and oversee delivery and back office functions.
responsibilities
* oversee daily operations, back office budgets, and regional objectives.
* spearhead risk management strategies and mitigate risks for smooth operations.
* monitor kpis and report progress to c-level executives.
* ensure compliance with local and global rules and regulations.
* lead delivery and back office departments in latam (hr, recruitment, it, learning & development, technology delivery).
* manage client relationships and drive change management initiatives.
* support recruitment in latam and develop engineering offices with remote team management.
* participate in events and promote hr brand for growth.
* ensure consistent processes and culture across the organization.
* develop leaders and capabilities within the team.
requirements
* based in mexico city, buenos aires, or cordoba.
* experience leading professional services organizations, serving north america and europe.
* 5+ years building offshore engineering teams; it industry/ startups experience preferred.
* strong leadership, analytical, and p&l management skills.
* fluent english; excellent communication and negotiation skills.
* experience implementing systems, platforms, and compliance.
* independent, flexible, and fast-working style; strong coaching abilities.
why you\'ll like working here
* work with multinational teams aligned to core values: unyielding commitment, relentless pursuit, courageous ambition, authentic connection.
* competitive compensation, vacation, and benefits.
* hybrid working environment; professional and personal development.
technical operations manager
location: hoy
job overview
the ioc team lead oversees a team of ioc specialists to ensure high-quality service delivery in monitoring infrastructure and resolving major incidents.
key responsibilities
* ensure customers receive a good level of service by managing necessary parameters.
* communicate operational issues and business information to the team.
* foster personal development, coach technical skills, and identify training needs.
* maintain staff well-being, teamwork, and conflict handling.
* support change initiatives and governance frameworks; ensure compliance with processes and standards.
* plan, schedule, coordinate activities and resources.
* assign work, set priorities and deadlines; monitor productivity and performance.
required skills and qualifications
* fluent english for verbal and written communication.
* self-motivated and disciplined; strong stakeholder management.
* strong investigative, analytical, and technical skills; documentation ability.
* ability to write intricate system and user documentation.
preferred experience
* 3+ years in customer service monitoring operational environments.
* it fundamentals, itsm tools, os knowledge (windows, linux, aix), virtualization (vmware, hyper-v, acropolis), networks, storage, backups, databases.
hr operations manager
job title: human resources operations specialist
we are seeking a skilled professional to join our team with organizational and interpersonal skills to connect with the hr department and other teams.
main responsibilities
* assist in recruitment, onboarding, and employee engagement initiatives.
* support benefits administration, payroll, and time-off management.
* maintain accurate hr records and reports.
* develop and implement training programs to enhance employee skills.
* foster a positive work environment and resolve conflicts.
required skills and qualifications
* bachelor\'s degree in hr, business administration, or related field.
* minimum 2 years in hr operations or a related field.
* excellent communication, problem-solving, and analytical skills.
* ability to maintain confidentiality and handle sensitive information.
about the position
this is an exciting opportunity to join a forward-thinking organization and contribute to its success.
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