We are seeking a *dedicated and detail-oriented it support technician* to join our growing technical support team.we are looking for somebody with strong technical knowledge, excellent customer service skills, and fluency in english—both written and spoken.main tasks:- provide responsive and professional technical support to users, both internal and external.- diagnose and resolve technical issues promptly to minimize downtime.- maintain accurate documentation of work performed and report recurring technical problems to supervisors.- collaborate with other it team members to improve system efficiency and user satisfaction.- assemble and configure computer hardware components, ensuring optimal performance and compatibility.- format and reinstall operating systems as needed, ensuring proper setup and security compliance.*requisites*- *mandatory fluent english (spoken and written)*: must be able to communicate effectively with international colleagues and clients.- *mandatory customer service*: strong interpersonal skills and a professional attitude when dealing with users and clients.- *mandatory - availability*: willingness to work flexible hours, including *night shifts* and weekends when required (specially during the training period)- *mandatory -*it service desk / help desk experience,- *mandatory -*experience working with different versions of windows- *mandatory -*experience formatting computers- *mandatory -*experience assambling computers- desirable an it bachelor degree or any it related career- experinece working with ticketing systems- knowledge with slas- experience working with active directory- experience working with office365- networking basic knowledge, experience configuring networks- itil best practices knowledge*salary according to skills.*tipo de puesto: tiempo completosueldo: $15,* - $25,* al meslugar de trabajo: remoto híbrido en *, trojes del sur, ags.