Sales & Service ManagerLocation: Monterrey, MexicoStart date: ImmediateContract type: PermanentSalary & benefits: Competitive, aligned with industry standards, HybridAbout Us:Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our online portal enables customers to order their favorite dishes at the click of a button.With a 0% commission model, cutting-edge technology, dedicated customer service, and international advertising campaigns, our restaurant and takeaway partners are in great hands.We are in hyper-growth mode, already supporting over 20,000 restaurant partners across three continents, with plans to double that number. As we expand into Mexico, we’re looking for a dynamic Operations Leader to drive performance, efficiency, and growth in the region.This role reports to the Global Director of Operations.Years of Experience:- MUST have Strong experience with POS systems, online ordering platforms, or food delivery technologies.- Solid background in the hospitality, restaurant, or food service industry.7+ years of experience in operations leadership and/or large-scale sales management, preferably in BPO/call centre environments with international exposure.Responsibilities:The below is your ideal roles and responsibilities- Oversee daily operations across inbound and outbound sales, onboarding, workforce management, quality and compliance.- Monitor performance metrics, identify improvement areas, and implement corrective actions.- Develop, manage, and optimize budgets while ensuring cost efficiency.- Implement best practices to drive efficiency and sales/service quality.- Manage and mentor large teams across multiple channels (voice, chat, email).- Develop and execute strategies to meet revenue and client growth targets.- Collaborate with global teams to ensure seamless customer experience and satisfaction.- Recruit, train, and develop high-performing teams.- Provide ongoing coaching and leadership to build capabilities and future leaders.- Foster a culture of accountability, continuous improvement, and client focus.Skills Required:The candidate should have the below skill sets,- Strong leadership and proven ability to manage large, multicultural teams.- Exceptional communication and interpersonal skills.- Expertise in operations, workforce management, and process improvement.- In-depth knowledge of sales strategies and techniques in high-volume environments.- Analytical and data-driven decision-making abilities.- Ability to perform in fast-paced, dynamic, and high-growth settings.- C1 English proficiency + native Spanish.Key Metrics of Success (KRA):- Client Net Promoter Score (NPS)- SLA sales & service measures- Operational cost savings without compromising quality- Revenue growth through improved processes, upselling, and retention strategies- Process scalability and efficiency improvements- Team development and retention
📌 Sales & Service Manager
🏢 Foodhub
📍 Monterrey