Overview
join the new frontier immigration law team and help change the lives of 1 million undocumented immigrants in the usa. Our fast-growing, mid-sized law firm in phoenix, az is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems.
why apply
are you passionate about helping immigrant families build brighter futures? You’ll thrive in this role if you bring both heart and hustle—a genuine care for people paired with the motivation to hit goals and grow your career.
* purposeful work – every message you respond to could help a family stay together or find safety and opportunity.
* supportive culture – join a values-driven team that believes in hope, courage, and transformation.
* growth opportunities – develop your skills in digital communications, lead management, and online engagement while advancing within a mission-driven firm.
* recognition & incentives – be rewarded for great work with individual and team bonuses.
role objective
we’re looking for a bilingual (english/spanish) community manager to join our dragon team. In this role, you will be a caretaker of our firm’s online presence across social media, websites, and digital channels. You’ll engage with immigrant communities, respond to inquiries in real time, and ensure that our online spaces remain positive, welcoming, and solution-focused.
this role has expanded to provide 24/7 coverage, including overnight support (8:00 pm – 8:00 am), through both full-time and part-time staff. Community managers will play a vital role in capturing leads, supporting clients, and ensuring no inquiry goes unanswered.
success attributes
* mission-aligned advocate – you’re passionate about justice, dignity, and supporting immigrant communities.
* empathetic communicator – skilled at listening deeply, writing clearly, and making people feel understood—even through online messages.
* resilient & self-motivated – able to navigate emotionally charged conversations while maintaining focus and professionalism.
* highly organized – you manage your time well, handle high volumes of inquiries, and stay on top of lead tracking systems.
* digital native – comfortable with social media management, online community engagement, and crm documentation.
responsibilities
* monitor and respond to all online and social media messages (facebook, instagram, google my business, website inquiries) on a 24-hour rotation.
* routinely check and respond to email entries from marketing.
* engage with potential new clients: collect contact information, confirm phone numbers, and register leads in lead docket with accurate source identification.
* assign and follow up on leads, ensuring timely responses to new opportunities.
* respond to unanswered texts, calls, and online inquiries, escalating as needed.
* ensure client social media messages are routed to the legal team and documented in filevine.
* moderate discussions online, ensuring harmony in the firm’s virtual community by removing harmful content.
* apply practical judgment in sensitive communications to build trust and authenticity.
* collaborate with marketing and sales to track leads, campaigns, and community insights.
* participate in cross-over training with day-shift cms to ensure smooth transitions and continuity of service.
required background
* fluent bilingual skills in english and spanish (native or near-native fluency).
* proven experience in social media or online community management.
* strong communication skills, both written and verbal.
* high attention to detail, strong problem-solving abilities, and adaptability to shift-based work.
* flexibility to work evenings, overnights, weekends, and rotating shifts.
preferred background
* experience in customer service, community management, or lead intake roles.
* previous work in law firms, healthcare, call centers, or other service-based environments.
* familiarity with crms such as lead docket, salesforce, or hubspot.
* experience handling sensitive or high-volume communications.
compensation
$16,000 - $18,000 mxn pesos/month
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