Responsibilities, authorities and accountabilities
* own the resolution of post‑sales technical customer issues. Level 1,2,3 technical support - resolves post sales technical issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.
* works together with high level people from the business and spb and eb level. Specifies needs, communicates about project approach and presents outcomes of research done.
* handles standardized project processes. Guidelines for choosing the right actions. Processes and procedures are frequently updated by other functions and have to be implemented in the department.
* handles diverse clients in a region. Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions.
required qualifications
* minimum of 3 additional years of experience in technical support.
* advanced english
* strong experience with client experience.
desired characteristics
* strong oral and written communication skills.
* strong interpersonal and leadership skills.
* ability to influence others and lead small teams.
* lead initiatives of moderate scope and impact.
* ability to coordinate several projects simultaneously.
* effective problem identification and solution skills.
* proven analytical and organizational ability.
baker hughes company is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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