It service desk engineerlocation: zacatecas, mx (onsite / plant‐based)vacancy type: existing position – full timeon‐call: required (rotation)responsibilitiesprovide first‐ and second‐level support for hardware, software, and network issues across the region.maintain accurate it asset records, configurations, and inventory in the cmdb.monitor system alerts and create incident tickets in a timely manner.manage and audit sharepoint access.utilize service desk tools to manage problem management and kpi reporting.perform root cause analysis to reduce recurring incidents.create and maintain patch management and backup completion reports.collaborate with corporate it teams on infrastructure projects and system rollouts.ensure compliance with cybersecurity policies, standards, and procedures.provide technical guidance and training to end‐users.participate in on‐call rotation and provide after‐hours support as required.perform other duties as assigned.qualificationsassociate degree in information technology, computer science, or related field (equivalent experience considered).
bachelor's degree preferred or equivalent professional it experience.minimum 3 years of experience in it service desk or infrastructure operations.experience supporting it in a manufacturing or industrial environment preferred.strong proficiency with active directory, dns, dhcp, remote desktop tools, it ticketing systems, and itil practices.scripting experience to support automation initiatives.strong english speaking and writing skills.proven ability to work independently, prioritize tasks, and solve complex problems.bonus pointsindustry certifications such as comptia a+, network+, microsoft, or cisco.experience with reporting, kpi dashboards, and it process optimization.exposure to cybersecurity audits or infrastructure compliance.physical & work environment requirementsability to lift and carry up to 40 lbs.frequent walking, standing, bending, and equipment handling.manual dexterity for working with cables, tools, and hardware.comfortable working in manufacturing environments, including production areas and server rooms.safety requirementscompliance with all company safety and cybersecurity policies.use of appropriate ppe when required.participation in safety training and prompt reporting of hazards or incidents.eeo statementjohnson electric is an equal opportunity employer.
we celebrate diversity and are committed to creating an inclusive environment for all.
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