Summary
the groups, event & marketing coordinator is responsible for managing and supervising the operation of the hotel's groups, events and weddings in order to ensure that the contracted services are provided in a timely manner in accordance with the quality and service standards established by the hyatt international corporation brand.
she also assists the marketing & pr area with the planning, implementation and monitoring of marketing, advertising, branding and public relations activities.
*qualifications*:
*essential profile*:
- ability to communicate effectively in english (speaking, reading, writing) with guests, co-workers and management to their comprehension.
- ability to perform assigned tasks with attention to detail, speed, accuracy, follow-up, courtesy, cooperation and work with a minimum of supervision.
- ability to calculate and manipulate mathematical calculations accurately.
- university graduate in marketing, communication or similar
- previous experience in hospitality, sales and groups.
- punctuality and regular and reliable assistance.
- interpersonal skills and the ability to work well with clients and co-workers.
*desirable profile*:
- previous hotel or administrative experience of one to two years, ideally in group sales and customer service.
- computer knowledge in windows environment and previous experience with automated hotel management system.
- university degree, marketing or related.
- knowledge of the general procedures of the hotel, clients and hotel systems related to groups such as opera, envision eas, social table,, medallia eventbzz
- ability to deal with customers, internal and external staff, gather accurate information and resolve conflicts.