Source to pay service delivery manager – latin americasource to pay service delivery manager – latin americalocation: tultitlan, mexicotime type: full-timeposted on: 3 days agojob requisition id: r-12144service lines/domain/foundation: uniops business operations – commercial experiencereports to: commercial experience market director latin americascope: latin americalanguage: english and spanish (fluent)who are we?Business operations is a global organization focused on simplifying and digitizing unilever’s operations for unlocking growth and creating value by making our processes and systems simpler, integrated, and easier to work with.within uniops, the commercial experience (comex) team provides financial and supplier operations across unilever.purpose of the rolethe source to pay (s2p) service delivery manager plays a key role in driving supplier operations agenda in the market. The role will ensure delivery of the payments operations in some latam countries along with ensuring process governance and driving compliance to controls.what will your main responsibilities be?Service delivery of operational metrics for payments, overdue management, and other critical operational kpis.driving delivery through third-party service providers.acting as an escalation point for resolving s2p issues and directing users to training and helpdesk resources.delivering balance sheet hygiene on grir, vendor open items, etc., in partnership with control service centre.ensuring that third-party service providers operate gfcf and gpm controls and be accountable for their effectiveness.accountable for ensuring gpm compliance, approving dtps, and reporting exceptions.ensuring the ihd (supplier help desk) improves service for end users and suppliers, enhancing user perception and supporting critical escalations.conducting robust root cause analysis and taking preventive actions through process corrections.driving governance with key stakeholders and conducting monthly service delivery meetings with third-party service providers.serving as the single point of contact for s2p audits.leading transformation projects and continuous improvement initiatives.improving operational effectiveness and addressing user pain points in the s2p process.coaching team members for timely and effective delivery and building strong working relationships with third-party service providers.stakeholdersinternal:mco finance team, financial controllersupplier operations leadership teammarket operations director for the regiondirect procurement teams networksindirect procurement/business usersplanning teamsp2p usersr2r teamsglobal s2p teams/pec teamsexternal:third-party service providersunilever suppliersexperiences & qualificationsuniversity graduate / qualified accountant / engineering (or similar experience)3-5 years’ experience in finance/supply chain with business partnering experience preferredstrong knowledge of key finance and procurement contracting processes in s2phigh financial/supply chain skillsservice delivery experience beneficialleadership and collaboration skills to support and improve ways of working within s2pskillsproject management & change management facilitationanalyticsperformance improvementnegotiation skills, with exposure to senior stakeholdersability to work under pressure with conflicting internal targetsstrong excel skillsenhancing stakeholder experiencestorytellingstrategyworking knowledge of sap (preferred, not necessary)competenciesexternal orientation (focus on customer; deliver excellent results)result-oriented (makes decisions under uncertainty, ensures great execution)team alignment (team player; supports and respects others)working in partnership with clients, vendors, and service providersas a responsible and inclusive employer, unilever values diversity and inclusion in its teams. Our recruiters are committed to applying non-discriminatory recruitment processes.all our positions are open to individuals with disabilities, and unilever supports its employees in implementing possible job adjustments and accessibility measures.about usbetter business. Better world. Better you.
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