Overviewas a technical account manager for mastercard payment gateway services, you will manage all technological and operational customer relationships, acting as the primary point of contact for all technical, systems, and operational matters related to the payment gateway.the roleprovide technical guidance and support to customers who are planning to integrate with payment gatewayassist customers with end-to-end payment gateway integration across multiple systems, platforms, and productsaddress and resolve customer incidents, production issues, or any technical inquirieskeep customers updated on rule changes, new products, tools, and services related to payment gatewayconduct regular technical and operational reviews with customers regarding payment gateway performanceensure thorough customer understanding of regulatory requirements, mastercard mandates, and industry standardswork with sales and business teams to convert leads and opportunities into onboarding initiativesall about you / qualificationsfluency in english and ideally portuguese and spanishbachelor degreestrong relationship building and interpersonal skillsexperience in the payment industryproactive and self-motivated with the ability to work independently and make sound decisionsa curious mindset with a desire to learn and apply new knowledge to the roleexcellent organizational and time management skills with the ability to manage multiple prioritiesstrong communication skills (written and verbal) to effectively convey information to our customerscorporate security responsibilityall activities involving access to mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, mastercard is responsible for information security and must:abide by mastercard’s security policies and practices;ensure the confidentiality and integrity of the information being accessed;report any suspected information security violation or breach, andcomplete all periodic mandatory security trainings in accordance with mastercard’s guidelines.seniority levelmid-senior levelemployment typefull-timejob functionsales and business developmentindustriesfinancial servicesit services and it consultingtechnology, information and internet
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