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at one&only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth.
located at the heart of los cabos, mexico. We approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
with stunning resorts located across the globe and exciting expansion planned, kerzner international currently has a fantastic opportunity for a receptionist supervisor to join the one&only palmilla family.
we are looking for a talented and experienced receptionist supervisor to lead our bar team and craft unique, high-quality cocktails that delight our guests. The ideal candidate will have a strong background in mixology, excellent leadership skills, and a passion for creating memorable drinking experiences.
key duties and responsibilities:
* ensure ppe (personal protective equipment) provided by the resort is always used.
* follow hygiene & safety measures dictated by local government and the resort.
* adhere to the lost & found policies and procedures established by the resort.
* maintain the disinfection, cleanliness, and maintenance of the workspace.
* disinfect areas and articles used by guests before and after interaction.
* ensure grooming standards are met by reception-concierge agents.
* ensure agents adhere to all policies and procedures of one&only palmilla.
* follow ultra-luxury standards and operational procedures daily, performing self-audits and operational practices with the team.
* coach team members, answer questions, and resolve concerns or frustrations. Attend briefings and share information with the team.
the suitable candidate will report directly to the receptionist supervisor.
at one&only, creating joy is our priority. If you pay attention to every detail, are bold in your tasks, and bring positive energy and passion, we want to hear from you.
our brand is expanding rapidly. We are committed to investing in our growth and in our people. Join a team that is open-hearted, intuitive, generous, and spontaneous. We aim to make our guests happy beyond their expectations, creating unforgettable memories. You will be at the heart of this vision, constantly innovating to deliver amazing experiences and everlasting memories.
seniority level
* mid-senior level
employment type
* full-time
job function
* customer service and administrative
industries
* hospitality
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