Overviewmanage the collection processes for credit invoices issued by the company.this includes managing and controlling the customer portfolio, monitoring payments, preparing account reconciliations, and continuously monitoring credit risk.review and monitor delinquent accounts within an assigned customer account portfolio.document all portfolio management activities (business-to-business collections).
fulfill customer requests for copies of invoices, credit memos and statements.mediate and facilitate between customer and internal danone departments such as customer service, sales, and others as needed.provide monthly reporting of collections activity for assigned accounts as determined by management.define overall process of deduction steps through ar and other departments (pricing, commercial team, others).
investigate and research invoice discrepancies.collaborate with the accounts receivable team to track, validate, and clear customer deductions.understand reason codes and action to follow.work closely with pricing analysts to ensure a customer has the correct price in their system.ability to understand and access customer portals to confirm information.responsibilitiesmanage the collection processes for credit invoices issued by the company.manage and control the customer portfolio, monitor payments, prepare account reconciliations, and continuously monitor credit risk.review and monitor delinquent accounts within an assigned customer account portfolio.document all portfolio management activities (business-to-business collections).
fulfill customer requests for copies of invoices, credit memos, and statements.mediate and facilitate between customer and internal danone departments such as customer service, sales, and others as needed.provide monthly reporting of collections activity for assigned accounts.define overall process of deduction steps through ar and other departments (pricing, commercial team, others).
investigate and research invoice discrepancies.collaborate with the accounts receivable team to track, validate, and clear customer deductions.understand reason codes and follow appropriate action.work closely with pricing analysts to ensure correct pricing.access and confirm information via customer portals.commit and maintain excellent customer service.qualifications3 years of experience in accounts receivable.strong knowledge of billing and disputes procedures.experience with customer portals.strong attention to detail, excellent organizational skills, and effective written and verbal communication abilities.ability to manage multiple accounts and prioritize tasks in a fast-paced environment.proven experience in accounts receivable, collections, or related financial roles.commitment to excellent customer service.comfortable speaking english on the phone and in meetings.intermediate to advanced skills in all ms office packages and sap.creative, self-disciplined, and capable of identifying and completing critical tasks independently with a sense of urgency.
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