Scope providing clients with a specialist recruitment solution via managing the onsite team/s, building strong internal and external stakeholder relationships, driving recruitment delivery as well as the management of budget and suppliers. Main accountabilities client management. Key activities: first point of contact for client and first escalation point for any daily operational issues proactively engaging with the client to understand recruitment needs and drivers to ensure appropriate resourcing strategies are aligned and put in place and forecasting is achieved ensuring onsite team is meeting internal and client kpi’s & sla’s develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency responsible for meeting customer satisfaction targets on-going account development and up-selling from existing solution and engaging with necessary randstad colleagues managing ad-hoc project based work and reporting to benefit the smooth running of the client account prepare activity reports to support effective management of information reporting. Operations management. Key activities: analyse recruitment demand, recruitment services and delivery costs to identify where improvements can be made in quality and productivity and ensure targets are met. Maintain external networks with industry associations, government bodies, networking events and others, to obtain market information. Developing and maintaining internal randstad operations and infrastructure networks. Manage financial and administrative processes in accordance with company policies, standards and procedures to support day to day management of the business. Resolve escalated commercial and contractual issues or complaints, if needed and in line with company policy. Comply with internal processes at all times people management. Key activities: lead and manage the recruitment and induction of consultants to ensure business resource plans have been achieved. Provide leadership, coaching and support to teams and consultants to ensure that they perform to the maximum of their abilities. Assess and address training needs of staff to support personal development plans. Provide regular communication to staff to update them on market developments, business priorities and to create a positive working environment provide regular and constructive feedback to staff. Conduct team meetings to promote teamwork, set & prioritize goals and inform on company updates. Knowledge, skills and experience expertise within the sector or business line proven results as a supervisor and\or team leader business management experience strong recruitment delivery experience excellent client relationship building skills expert on current trends in recruitment/talent attraction strategies ability to multi-task and manage priorities excellent written and verbal communication skills in spanish and in english languages key performance indicators achievement of contract performance kpis client satisfaction contract p&l performance against budget employee engagement team productivity (gp/pe) supervises talent advisor senior, talent advisor junior, sourcer, recruiting coordinator reports to rpo director, rpo sr account manager, rpo account manager education bachelor’s degree or 3 years equivalent work experience required for team leaders with recruitment in english - english spoken with fluency and written with accuracy competencies all employees are required to exemplify the full suite of randstad competencies and behaviours however the key competencies for this role include: strong concepts commercial acumen client focus best people team leadership performance management developing and coaching resilience works under pressure excellent execution passion for results commercial drive team working efficient implementation superior brands promotes core values genuineness