What you will do:
This senior-level role will be responsible for managing and overseeing the warranty claims process for Johnson Controls, ensuring that all claims are processed accurately and efficiently. You will act as a liaison between customers, the warranty administration team, and various internal departments to resolve warranty issues and improve service delivery.
How you will do it:
- Review and process warranty claims using the company’s warranty management systems.
- Coordinate with internal departments such as engineering, finance, and customer service to resolve warranty-related inquiries and issues.
- Analyze warranty data and trends to identify areas for improvement and develop strategies for reducing warranty costs.
- Provide training and support to junior warranty staff on best practices and effective claim processing.
- Communicate with customers regarding the status of their warranty claims and ensure timely resolutions.
- Prepare reports and documentation for management review related to warranty performance metrics.
- Participate in cross-functional teams to improve product quality and customer satisfaction.
- Stay updated on industry standards and warranty best practices.
What we look for:
Required:
- Bachelor’s Degree in Business, Engineering, or a related field.
- 5-7 years of experience in warranty administration or a related field, preferably in a manufacturing or technology environment.
- Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite, particularly Excel, and experience with warranty management software.
- Detail-oriented with strong organizational skills and the ability to manage multiple priorities simultaneously.
- Ability to work independently and in a team-oriented environment.
Preferred:
- Experience in project management or process improvement methodologies.
- Familiarity with HVAC or industrial products is a plus.
Johnson Controls is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.