*about the role*uber direct is transforming last-mile delivery by enabling businesses-from restaurants to retailers-to offer fast, reliable delivery directly through their own websites and apps using uber's technology and courier network.as an operations manager on the earner & merchant operations team, you'll play a central role in delivering a best-in-class experience for both couriers and merchants across uber direct in latin america.your mission: ensure seamless and reliable operations that support business growth, customer satisfaction, and courier success.this role combines strategic thinking, data analysis, project execution, and cross-functional collaboration.you'll work closely with local and regional teams-including marketplace, commercial, and other delivery ops stakeholders-to solve complex problems, challenge the status quo, and drive operational excellence.*what you'll do*- be the connector: act as the key point of contact across ops, commercial, and marketplace teams to align priorities and co-create solutions- drive excellence: lead the execution of strategic operational initiatives that grow the uber direct business, expand supply types, and pilot new programs- champion innovation: identify and implement process improvements that simplify the delivery experience for earners and merchants- own trip performance: monitor, analyze, and act on key operational metrics to ensure high-quality delivery across verticals (restaurants, groceries, retail)- balance short- and long-term goals: understand how today's actions contribute to uber direct's long-term success in latin america- move fast and smart: experiment, iterate, and push boundaries to find scalable solutions that deliver tangible results*what you'll need*- fluency in english (written and spoken)- proficiency in sql and experience building data reports- 3+ years of experience in operations, strategy, analytics, or a related role (preferably in a tech or startup environment)- strong project management and stakeholder engagement skills- analytical mindset and comfort with performance measurement and experimentation- self-starter attitude with the ability to thrive in fast-paced, ever-changing environments- excellent communication skills and ability to work cross-functionally across levels and teams- a passion for problem-solving, continuous improvement, and operational impact*preferred qualifications*- advanced skills in excel/google sheets- experience with python for analysis- familiarity with project management tools such as asana- background working with cross-functional teams including sales, account management, product, or support- strong stakeholder management experience, especially in complex environments