Join our team
our exciting opportunity.
join us as a service support specialist this position is responsible for coordinating client-requested activities that require logistics and dispatch skills to ensure the continuous availability of client services as hyperscale cloud providers (hcps). In this area, we are responsible for full compliance with our service level agreements (slas) and receive work orders from the client's customer service center and resolve them in a timely manner
you will
* be responsible managing dispatch and logistics services.
* responsible for handling continuous changes in operational processes.
* manage customer-facing cases.
* manage logistical matters such as return material authorization
* perform service desk processes.
to be successful in the role you must have
* bachelor recent graduate (preferential telecom or it but not mandatory).
* advance communication english skills at different levels
* at least 1 or two years on service desk or customer service.
* knowledge sharing and collaboration skills.
* team work skills, working with people.
* follow instructions & procedures and propose process improvements.
* excel intermediate or advance skills.
* desirable programming skills basic or intermediate level.
why join ericsson?
at ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
what happens once you apply?
click here to find all you need to know about what our typical hiring process looks like.
encouraging a diverse and inclusive organization is core to our values at ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our ericsson team. Ericsson is proud to be an equal opportunity employer. learn more.
primary country and city: mexico (mx) || queretaro
req id: 771502