Role - crm business analyst / solution managerlocation - mexico (remote) job summary this role is responsible formanaging e2e sw crm processes for a global business unit withminimum supervision.
the role reviews current sales/businessprocesses and performance metrics for regional and global businessunit planning teams and identifies opportunities to streamline andoptimize operational processes.
the role gathers and analysesbusiness and operations requirements, data, creates reports andestablishes management dashboards and review documents.responsibilities - liaison between business, sales and technicalteams to drive roadmap of enhancements and coordinate salesadoption of best practices to improve effectiveness of funnel,forecasting and reporting for digital services.
- defines dataquality standards and works with sales team to enforce standardsthrough improved processes and sales enablement - compiles keymetrics, produces reports, and analyzes data using it systems fordemand and supply matching activities.
- supports the analysisconducted for backlog management.
- gathers demand data fromcountry and region for demand planning.
- reviews current businessprocess for regional and global business unit planning teams.
-reviews performance metrics on a regular basis, identifyingopportunities for improvement.
- establishes and maintainsmanagement dashboards, regional reports, and executive reviewdocuments to drive business outcomes and operational excellence.
-forecast, reporting & analytics education & experiencerecommended • four-year degree in management, manufacturingengineering, operations management, business administration, or anyother related discipline or commensurate work experience ordemonstrated competence.
• typically has 3-5 years of workexperience, preferably in crm, operations, or a related field.preferred certifications • pmp and lean six sigma certification area plus knowledge & skills • project management • continuousimprovement process • data analysis • enterprise resource planning• finance • key performance indicators (kpis) • process improvement• crm processes & applications cross-org skills • effectivecommunication • results orientation • learning agility • digitalfluency • customer centricity