*_tech supp professional - electrical low voltage systems _*
*_overview: _*
- as a technical support professional, you will contribute to building a world-class technical support team. You are responsible for interacting with internal and external customers and providing reliable technical assistance. You will focus on the accuracy of the support, customer satisfaction, and providing feedback promptly. You will drive the investigation, documentation, resolution, root cause analysis, and replication of technical issues. You will help to identify and develop solutions for customers based on their needs, building solid relationships with them and ensuring timely follow-ups.*_key responsibilities: _*
- _handle internal and external customer-related issues and concerns. _
- _focus on fire alarm systems. _
- _record all customer interactions into a crm database. _
- _achieve strategic kpis and other metric targets. _
- _understand and interpret advanced technical documentation and diagrams. _
- _create and document articles, faqs, and other related self-service knowledge items. _
- _effectively manage and prioritize time, projects, customer escalations, and departmental needs. _
- _collaborate with technical areas to ensure product readiness for serviceability and reliability. _
- _maintain acceptable call quality, kcs, and voc requirements. _
- _work proactively with other team members. _
- _openly share new ideas and information with other team members._
*_qualifications: _*
- _bachelor’s degree in engineering, electronics, telecom, or related fields. _
- _1+ years of technical support experience. _
- _experience in: low voltage systems, multimeter, oscilloscope, relays, and interpretation of electrical diagrams _
- _excellent english communication skills (oral and written). _
- _customer focused & strong problem-solving skills.*_nice to have: _*
- _experience with salesforce & incontact. _
- _strong continuous improvement mindset & positive leadership impact._
honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our aerospace technologies, building automation, energy and sustainability solutions, and industrial automation business segments - powered by our honeywell forge software - that help make the world smarter, safer and more sustainable.