*job number* 24026215
*job category* human resources
*location* marriott cancun an all-inclusive resort, boulevard kukulcan km 14.5, retorno chac l-41, zona hotelera, cancun, quintana roo, mexico view on map
*schedule* full-time
*located remotely?
* n
*relocation?
* n
*position type* management
*job summary*
as a member of the property human resources support staff, he/she works with human resources employees to carry out the daily activities of the human resource office including oversight of recruitment, total compensation, and training and development.
additionally, he/she focuses on delivering hr services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.
*candidate profile*
*education and experience*
- high school diploma or ged; 3 years experience in the human resources, management operations, or related professional area.
or
- 2-year degree from an accredited university in human resources, business administration, or related major; 1 year experience in the human resources, management operations, or related professional area.
*core work activities*
*managing recruitment and hiring process*
- assists in the interviewing and hiring of human resource employee team members with the appropriate skills, as needed.
- establishes and maintains contact with external recruitment sources.
- attends job fairs and ensures documentation of outreach efforts in accordance with human resource standard operating procedures.
*administering and educating employee benefits*
- works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
- prepares, audits and distributes unemployment claim activity reports to property management.
- attends unemployment hearings and ensures property is properly represented.
- ensures that department has the available resources on hand to administer employee.
*managing employee development*
- supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- ensures employees are cross-trained to support successful daily operations.
- uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
- ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
- ensures attendance by all new hires and participation of the leadership team in training programs
- collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.
*maintaining employee relations*
- assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
- reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
- utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner
- ensures employee issues are referred to the department manager for resolution or escalated to the director of human resources/multi-property director of human resources.
- partners with loss prevention to conduct employee accident investigations, as necessary.
- communicates performance expectations in accordance with job descriptions for each position.
*managing legal and compliance practices*
- ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
- ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the privacy act.
- ensures medical records are maintained in a separate, secure and confidential medical file.
- facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
- communicates property rules and regulations via the employee handbook.
- ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
- conducts periodic claims reviews with regional claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
- represents human resources at the property safety committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease acc