The business analyst performs professional duties related to the review, assessment, and development of automated business processes. The business analyst will analyze and translate operational requirements into system deployments and business process changes. They act as a change agent to help facilitate effective process re‑engineering. After determining the scope and optimum solution, the business analyst will develop seamless solutions delivered to operations and our clients on time, within budget, and within scope.
responsibilities
* defines and documents business functions and processes.
* consults with functional unit management and personnel to identify, define, and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
* acts as a liaison between departmental end-users, technical analysts, information technology developers, and the executive management team in the analysis, design, configuration, testing, and maintenance of service management systems to ensure optimal operational performance.
* plans, organizes, and conducts business process re‑engineering/improvement projects and/or management reviews, thorough gap analysis, and develops multiple solutions for identified gaps.
* design new programs and processes by analyzing data, constructing workflow changes and diagrams, studying system capabilities, and writing business requirements.
* improve systems and processes by studying current practices and designing modifications.
* prepare technical reports by collecting, analyzing, and summarizing information and trends.
* define the scope by identifying the optimum solution with contingency plans.
* transfer the necessary business view to it developers to ensure the implemented solution meets the needs of the business.
* document automated processes and modifications to them.
qualifications
* a bachelor’s degree is preferred.
* 1‑3 years of experience in project management, business operations, or client services in financial services or related field, or a combination of relevant experience and education.
* must possess proven leadership skills with the ability to influence key decision makers and collaborate across business lines.
* must demonstrate strong analytical skills and be able to translate data into action.
* solid organizational skills, ability to lead teams of various sizes, ability to focus on broader goals and project details simultaneously, and ability to multitask effectively.
* strong working knowledge of microsoft office, including microsoft excel.
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