Overview
the legal entity, xerox, is a leading information technology and services company that has redefined the workplace experience for more than 100 years. We are currently seeking an onsite support technician to provide direct support to our santander client in querétaro.
lo que harás
* atender incidentes y solicitudes de usuarios en sitio
* realizar mantenimiento preventivo y correctivo en equipos lexmark
* gestionar tickets e incidentes en sistema (dynamics 365)
* preparar reportes en excel sobre slas e incidentes
* controlar consumibles y solicitud de refacciones
what you will do
* handle onsite user incidents and service requests
* perform preventive and corrective maintenance on lexmark equipment
* manage tickets and incidents in the system (dynamics 365)
* prepare excel reports on slas and incidents
* control consumables and request spare parts
lo que necesitas para tener éxito
* carrera técnica, técnico profesional o licenciatura relacionada
* experiencia mínima de 1–2 años en área similar
* conocimientos en microsoft 365 (excel intermedio indispensable)
* experiencia deseable en reparación de equipos lexmark
* disponibilidad para trabajo 100% presencial en querétaro
what you need to succeed
* technical degree, professional technician diploma, or related bachelor’s degree
* minimum 1–2 years of experience in a similar role
* knowledge of microsoft 365 (intermediate excel is required)
* desirable experience repairing lexmark equipment
* availability for 100% onsite work in querétaro
cómo te preparamos para el éxito
* capacitación inicial y acompañamiento operativo
* periodo de rampa saludable para integración al puesto
* acceso a herramientas y procesos estandarizados
* exposición a cliente corporativo de alto nivel
* oportunidades de desarrollo dentro del proyecto
how we set you up for success
* initial training and operational support
* healthy ramp-up period for role integration
* access to standardized tools and processes
* exposure to a high-level corporate client
* development opportunities within the project
importante
* horario de lunes a viernes con guardia sabatina
* rotación de turnos:
* 8 a 5
* 9 a 6
* 10 a 7
* 11 a 8
important
* monday to friday schedule with saturday on-call rotation
* shift rotation:
* 8:00 a.m. – 5:00 p.m.
* 9:00 a.m. – 6:00 p.m.
* 10:00 a.m. – 7:00 p.m.
* 11:00 a.m. – 8:00 p.m.
location
santander corporate offices
blvd. Bernardo quintana #4056, san pablo neighborhood, c.p. 76130, querétaro, qro.
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