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requisition id: 71610
country/region: mx
wipro limited (nyse: wit, bse: 507685, nse: wipro) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
job description
role purpose
this role provides quality solutions by supporting a variety of professional, technical and analytical duties in the operation of enterprise, client/server and networks. Assignments include work in the areas of user and systems requirements and analysis, computer systems, network support, system maintenance, and data/database analysis/administration.
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responsibility summary:
• analyze, detect, identify and correct technical problems and deficiencies by supporting
• monitor and collect data on systems performance.
• schedule and coordinate vendor maintenance and repair activities
• perform change functions to assure maximum performance and reliability
• develop, enhance and maintain documentation for command center
• facilitate bridge/war rooms for incident triage resolution
• provide voice technical support
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skills:
• operating systems knowledge: windows, redhat
• networking technologies knowledge: lan/wan, dns, tcp/ip
• experience working on itsm tool like servicenow
• understanding of technology monitoring concepts
• exposure to monitoring tools like dynatrace, splunk, grafana, vsphere
• kubernetes knowledge (good to have)
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qualifications required in the job:
· minimum of 2 to 4 years of analytical and technical experience
· bachelor’s degree in information technology is preferred or equivalent related work experience.
· must have strong english written and verbal communication skills
· shift: day time, holiday and weekend working (5 days a week)
· ability to relate technical issues to business operations and impact
· relies on experience and judgment to plan and accomplish responsibilities
· spends significant time interfacing with support teams, technical associates, and vendors
· ability to efficiently prioritize and organize competing work demands with little oversight
mandatory skills: mainframe monitoring.experience: 1-3 years.reinvent your world. We are building a modern wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our dna - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
if you encounter any suspicious mail, advertisements, or persons who offer jobs at wipro, please email us athelpdesk.recruitment@wipro.com. do not email your resume to this id as it is not monitored for resumes and career applications.
any complaints or concerns regarding unethical/unfair hiring practices should be directed to our ombuds group atombuds.person@wipro.com .
we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
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