*the role*:
as a site reliability engineer of the team, you will get the opportunity to grow and learn from experts in different technology domains, and to enhance your technical and strategic skills. We are looking to fill our team with forward thinking individuals who embrace change, are passionate about their profession, are flexible, curious, continuous learners and who want to achieve challenging goals and have long-lasting impact on our customers and the bank.
You are a hands-on engineer with a result oriented and curious mindset, and deep technical skills. You will provide different set of tools and standards to a team of software engineers to enable operational excellence with our products. Ensuring the solution addresses customer concerns by taking accountability of the customer feedback and driving insights from massive-scale data in real-time, aiming to continuously improve production services' availability, scalability, performance, and reliability.
*is this role right for you?*
- you will run the production environment by monitoring availability and taking a holistic view of system health.
- you will improve our suite of software solutions' reliability, quality, and time-to-market.
- measure and optimize system performance to push our capabilities forward, get ahead of customer needs, and innovate to improve continually.
- participate in defining slis, slos and slas for enterprise systems.
- partner with development teams to improve services through rigorous testing and release procedures.
- participate in system design consulting, release management, and capacity planning.
- create sustainable systems and services through automation and process improvements.
- balance feature development speed and reliability with well-defined service level objectives.
- lead on-call problem escalation and outage recovery effort, not limited to code fixes in presentation and integration layer, but also provide infrastructure level investigation and support where necessary.
- lead post-incident technical retrospect to discover and implement remediation actions.
- you will perform troubleshooting, deploy systems or execute maintenance tasks as necessary to meet the specified slos.
- champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge.
- understand how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- champions a high-performance environment and contributes to an inclusive work environment.
*do you have the skills that will enable you to succeed in this role?*
- be self-motivated, autonomous and a team player in a fast-paced environment.
- good understanding of networking concepts: tcp/ip, dns, http, tls, osi model.
- experience instrumenting and monitoring cloud hosted software stacks (preferably gcp)
- working knowledge of one or more programming languages (java, nodejs, python, etc.).
- basic knowledge of one or more scripting languages (ansible, terraform, bash etc.).
- 1-2 years of experience in developing and/or supporting complex, large-scale customer-facing platforms.
- strong working experience with incident management and setting up monitoring alerts.
- have a proficient understanding of code versioning tools, such as git/bitbucket.
- proven ability to translate ideas into technical and business realities and map technology to business problems.
- experience with private/public cloud services and platforms.
- superior verbal and written communication skills with the ability to influence decision-making with stakeholders.
- a proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
- exceptional written and verbal communication skills
- excellent problem-solving skills
- flexible approach to work and the ability to adapt to change.
- prior production support or sre experience.
- proficient with ms suite
*what's in it for you?*
- diversity, equity, inclusion & allyship - we strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various employee resource groups (ergs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
- accessibility and workplace accommodations - we value the unique skills and experiences each individual brings to the bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
- remote-friendly work environment will provide you with the flexibility to perform at your best.
- upskilling through online courses, cr