Job title: it servicenow manager
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this is a senior leadership role that requires a deep understanding of the servicenow platform and its capabilities. The ideal candidate will have extensive experience in managing multi-tenant or multi-customer servicenow environments, particularly in an msp setting.
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the successful candidate will lead our servicenow platform team in driving strategic platform decisions, architecture guidance, and delivery excellence across internal and external customer environments. They will be responsible for overseeing customer integrations, including identity and access management (sso, ldap) and custom configurations.
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key responsibilities:
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1. lead and mentor a team of servicenow developers and system administrators to deliver high-quality, sustainable solutions.
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2. own the health, design, and roadmap of compucom's domain-separated servicenow instance.
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3. oversee customer integrations including identity and access management (sso, ldap) and custom configurations.
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4. act as the primary point of contact for platform operations and integrations, including coordination with infosec, network, architecture, and client delivery teams.
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5. champion best practices in development, documentation, and change control.
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6. guide development teams through ldap and sso/saml configurations, inbound/outbound web service integrations (rest/soap), implementation and support of core modules: incident, problem, change, cmdb, knowledge, and service catalog.
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7. drive technical and architectural decisions that support platform sustainability, reusability, and performance across all tenants.
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8. serve as escalation point for troubleshooting performance, security, and functionality issues.
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9. manage platform upgrades, vendor maintenance windows, failover testing, and patching schedules.
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10. maintain and monitor internal and vendor-submitted change requests, including rfc creation and communication.
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11. promote and maintain alignment with out-of-the-box (oob) capabilities wherever feasible to reduce technical debt.
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12. collaborate with account teams to evaluate customer needs and recommend strategic solutions within platform boundaries.
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* bachelor's degree in computer science, information systems, or equivalent experience
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* 8+ years of relevant it experience, including hands-on development in servicenow
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* experience managing a multi-tenant or multi-customer servicenow environment, especially in an msp setting
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* solid background in javascript and servicenow scripting (business rules, client scripts, ui policies, ui actions)
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* integration development (rest/soap)
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* ldap and saml authentication setup
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* demonstrated experience in team leadership, code reviews, and architectural design
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* demonstrated ability to make strategic platform decisions and push back on unsustainable customizations
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* strong understanding of platform architecture and operational troubleshooting
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benefits:
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we offer an attractive salary base, major medical expense plan, life insurance, saving fund: 10% of your base salary, christmas bonus averaging 30 days' pay for every year, grocery & restaurant vouchers
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eeo statement:
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compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
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about us:
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we are seeking a highly motivated and experienced individual to join our team as an it servicenow manager.