About the role
provide administrative and reporting information support to the director and managers of sales while being familiar with all aspects of the sales planning processes and systems.
What you will do
serve as the primary administrative and communication support for the sales & marketing team, handling incoming calls, correspondence, and departmental coordination in alignment with four seasons standards.
Maintain accurate and up-to-date sales systems and records, including group bookings, account traces, wso inquiries, dashboards, and golden sales & catering data.
Prepare, manage, and distribute key sales reports and analytics (weekly, monthly, quarterly, and annual) to support decision‑making for sales and marketing leadership.
Support the director of sales and group sales managers with contracts, rfp responses, site visits, and revenue maximization meetings, ensuring timely and accurate information.
Ensure smooth departmental operations by managing payroll timesheets, office supplies, compliance with four seasons policies, and providing operational support during absences or peak periods.
What you bring
fluency in spanish and english is required for this position.
A minimum of two (2) years working in hospitality, sales, banqueting, conference services, reservations, or front desk operations.
College education preferred as well as previous experience in hospitality or marketing.
One + year’s experience working within a luxury hotel or similar environment is considered an asset.
Excellent interpersonal skills and communication skills.
Cross‑cultural sensitivity and customer service orientation.
Guest centricity and understanding of the importance of guest preferences.
What we offer
compensation: highly competitive salaries as well as an annual incentive plan for managerial roles at department head level.
Transport: shuttle service from san lucas and san jose del cabo to the resort.
Uniforms: complimentary dry cleaning for employee uniforms.
Training & development: in‑house training workshops for line and management employees.
Recognition: employee service awards as well as employee of the month & employee of the year awards.
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