Customer support specialist ii - shared services - monterrey
monterrey, nl 64640, mexico
job type: onsite
salary type: salary
req: #2162
about the role
join our monterrey center of excellence and support our u.s. and canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. People in this role work an alternate schedule. They work different shifts from monday to friday.
what the candidate will do?
* solve problems: quickly review available information, determine what additional information may be needed, and make a decision about how to resolve
* call first: make calls to facilities and carriers to resolve escalations quickly
* exercise empathy and understanding: understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholders
* communicate: provide carriers/customers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues quickly
* prioritize: make decisions about which issues to resolve next based on level of urgency
* evolve: adapt with and to a team that continuously changes
* share ideas and feedback: offer solutions to improve carrier, facility, and customer experience with our systems and processes
basic qualifications
* advanced english, verbal and written
* 2 years of experience with customer interaction – or – bachelor's degree and one year of experience with customer interaction
about uber freight
uber freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‐time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber freight works with 1 in 3 fortune 500 shippers across north america and manages over $17b in freight. Learn more atwww.uberfreight.com .
uber freight is proud to be an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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