Full-time contract | path to leadership | remote (mexico / latam)at froogal, we help consumer brands build stronger customer relationships through our loyalty, crm and engagement platform.our platform powers growth for restaurants, retail, and hospitality brands by helping them better understand their customers, increase repeat visits, and drive long-term loyalty.we are looking for a customer success & growth manager who can combine sales, onboarding, and account management into a single ownership role.this is not just a job. It is a long-term growth opportunity for someone who wants to grow into a strategic leadership role within a fast-growing saa s company.you will work directly with the founder and leadership team while managing customer relationships and driving revenue growth.what you'll dosales (new business)prospect and qualify potential clients across restaurants, retail, wellness, and hospitalityconduct discovery calls and product demonstrationsmanage follow-ups and close new businessmaintain pipeline and sales activity using hub spot or similar crm toolsachieve monthly and quarterly revenue goalscustomer success and onboardinglead onboarding of new clients from platform configuration to go-liveconduct training sessions and guide customers on using the platform effectivelyensure strong adoption of the product across client teamstrack customer health and product usageproactively identify and solve issues before they impact the customeraccount management and growthbuild trusted relationships with client leadership and marketing teamsidentify upsell and cross-sell opportunities based on evolving customer needsconduct regular business reviews and share insights on performance and growth opportunitiesmanage renewals and ensure strong long-term retentionserve as the primary strategic point of contact for your accountsgrowth path at froogalyou will begin as a customer success and growth manager with strong ownership across both sales and customer relationships.within 6–12 months, based on performance, you will have the opportunity to:step into a strategic account lead or sales lead rolemanage larger key accountsmentor future team members as the organization growsparticipate in sales strategy, expansion planning, and customer growth initiativeswe are looking for someone who wants to grow with the company and take ownership beyond the job title.what you bring:3 or more years of experience in saa s sales, customer success, or account managementproven track record of closing new business and growing existing accountsexcellent spoken and written english with clear communication suitable for us clientsexperience working with us-based customers and comfort with us time zoneshighly organized with strong ability to manage multiple prioritiesfamiliarity with tools such as hub spot, linked in sales navigator, or similarbonus if you have:experience with loyalty, crm, or marketing technology platformsexperience working with restaurants, retail, hospitality, or ecommerce brandsinterest in working in a startup environment with high ownership and responsibilityambition to grow into leadership roles over timewhat you get:remote-first role with flexibilitycompetitive base compensation with commission bonusesclear path to leadership within 6–12 monthsdirect exposure to startup strategy and product developmentopportunity to work closely with the founder and leadership teama culture focused on ownership, growth, and long-term impacthow to apply:apply through linked in or send the following to:jeevan@froogal.aisubject: cs + sales role@froogalplease include:your resumea short 2-minute introduction video (optional but preferred)in your message or video, tell us:a deal or customer success story you are proud ofwhy you enjoy combining sales and customer successwhat excites you about growing into a leadership role