Telecom operations and maintenance expert
we are seeking a highly skilled telecom operations and maintenance expert to join our team. This role will play a crucial part in ensuring the smooth operation of our telecommunications network.
key responsibilities:
* work onsite 100% of the time
* gain insight into latin american intelligent operation and maintenance business, explore customer pain points, scan networks, and construct basic information
* match customer pain points/needs, organize solution design and adaptation
* align with industry development goals, conduct pre-sales expansion work, summit exchanges, solution presentations, customer digital transformation, and solution guidance
* maintain strong customer relationships and cross-functional coordination
* analyze customer needs, design scenario-based solutions, and prepare clear presentation materials
* provide high-level advice about services to other countries' teams around latam, act as a senior business consultant, understanding the whole picture from customer side and huawei services
* communicate effectively with cxo-level clients, align internal goals with customer kpis and pain points
requirements:
* minimum 8 years of experience in field operation with telecom
* minimum of 5 years optimization & planning experience for gsm and gprs or umts
* minimum 3 years with vendors (ericsson, nokia, huawei, alu, liberty, claro, c&w, etc.)
* understand telecom network operations & maintenance processes, organizational structures, and architecture
* experience in managed services, intelligent operations and maintenance solutions, and noc/flm delivery
* experience on operation and maintenance process construction, and operation and maintenance organization management;
* excellent knowledge of the field of 3g/4g/5g radio communication and optimization, and fixed services (fttx)
* experience in intelligent operation and maintenance expansion, industry development insights, customer pain point analysis, network scanning and information construction, solution design, etc.
* experience in customer communication at large events and summits such as presenting intelligent operation and maintenance solutions
* experience as od/cto/ctio in telecom as a strong advantage
* have strong ability to understand customer needs and solution design, able to accurately understand customer needs, identify and guide truly valuable customer needs, complete scenario-based solution design and presentation material writing
* capable of communicating with customer cxos, understanding customer key kpis, pain points or demand analysis, aligning customer demand analysis with internal organization to carry out matching work, supporting customer business success, and supporting the development of the intelligent operations and maintenance industry
skills and others:
* 100% working onsite
* able to travel to various countries in latin america for on-site support
* willingness to accept business trips to latin america for up to 6 months per year
* fluent spanish and fluent english speakers
* capable of intelligent operation and maintenance project delivery management, intelligent operation and maintenance industry expansion capabilities, and solution customer communication capabilities
* cross-cultural cooperation experience is preferred, can adapt to chinese culture and huawei core values