*our mission: to eliminate every barrier to mental health.*:
at spring health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,*precision mental healthcare*, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs.
We proudly partner with over 450 companies, from startups to multinational fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like microsoft, target, and delta airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a *net positive roi* for employers and we are the only company in our category to earn *external validation* of net savings for customers.
We have raised capital from prominent investors including generation investment, kinnevik, tiger global, northzone, rre ventures, and many more. Thanks to their partnership and our latest series e funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
As a workplace mental health consultant, you will provide management consultations, trainings, critical incident response, and assessment and referral mental health support to employees at a combined multinational pharmaceutical and medical technical healthcare company. You may also provide consultation to human resources (hr), program managers, and supervisors on workplace and organizational issues. This role will report to a spring health global clinical manager.
*what you'll be doing*:
- provide consultation and support to managers, teams, and members that enhances employee wellbeing and workplace effectiveness onsite at the customer location from *monday through friday* *from* *10am to 4pm mt in juárez, mexico.*:
- provide solution-focused employee mental health consultation and connection to appropriate resources.
- proactively cultivate strong relationships with key customer contacts, spring health managers, and internal stakeholders, as well as actively participate in both customer and spring health meetings as appropriate.
- coordinate and deliver critical incident response
- conduct company tailored trainings and spring health benefit promotion events
- develop expert-level understanding of the customer benefit ecosystem and available support programs, and are able to provide appropriate referrals to members.
- complete required internal training and assignments and attend spring health clinical team meetings
- follow spring health policies and maintain all confidentiality, compliance, and ethical standards
- track and monitor available data to identify strategic workplace wellbeing insights, recommend targeted interventions, and collaborate with customer points of contact to coordinate effective support. Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up.
- provide management consultation that enhances employee wellbeing and workplace effectiveness.
- complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding eap protocols to counselors working with employees.
- identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership.
- complete accurate and timely documentation of all service delivery.
- represent spring health and help to support/reinforce program parameters and goals.
- communicate with local points of contact and cascade any needs to spring health partners through routine meetings and touchpoints.
- proactively develop relationships with key customer contacts and attend customer meetings as requested/appropriate.
- other responsibilities as they pertain to the success of this role
*what we expect from you*:
- must hold a licenciatura en psicología (4-5 year bachelor's degree) and a valid título profesional from an accredited institution.
- must possess a valid national cédula profesional; additional state licensure (cédula estatal) is strictly required for providers practicing in jalisco, michoacán, baja california, baja california sur, sonora, aguascalientes, or colima.
- you have training and experience delivering management consultation, critical incident response, and workplace trainings or presentations.
- you have experience using evidence-based approaches, including short-term, solution-focused therapy.
- you are able to respond quickly and appropriately to employees experiencing panic attacks, anxiety, or other forms of distress onsite, providing stabilization, safety planning, a