*job details*
*manage operational performance 25%*
- supervise the function of customer billing and supports team leaders in daily operations
- expertise in managing functions for billing, credit rebill, dispute resolution
- preparing and implementing strategy on day-to-day basis and expediting the billing process with minimum disruption
- ensure smooth migrations identify potential process risks, establish mitigation/control plans, and monitor the impact
- plan, coordinate, and monitor operations performance on agreed upon slas and key metrics. Advise on appropriate action plans where needed via consistent processes
- focus on driving quality with a view towards robust performance management, stakeholder feedback and active metrics management
- ensure business continuity plans are always tested for service and critical services are always delivered as agreed with customer
- plan, direct, coordinate and oversee operations activities, ensuring development and implementation of efficient operations and cost optimized solutions to exceed operational goals
- ensure regulatory requirements, internal controls, & policies and procedures are followed
- ensure timely monthly/ quarterly / annual closing of books of accounts and support in internal/external audits
- develop and publish weekly / monthly / quarterly key performance indicators (kpis) to stakeholders and executive management
- drive towards the agreed efficiency targets through defined processes
- lead through transitions and increase organizational performance driving and embedding many competing initiatives
*people management 30%*
- directly manage and coach team leaders and their teams depending on scope and complexity
- build and lead an engaged, high performing team and foster an inclusive environment
- accountable for performance management, talent development and succession planning
- provide coaching/mentoring
- coordinate activities of team members engaged in processes and sub-processes to deliver
- monitor productivity and efficiency of teams
*stakeholder management 30%*
- build & manage credible robust business relationships with key partners and stakeholders with a focus process maturity
- work closely with relevant stakeholders to drive the process strategy
- monitor and communicate process health in a timely and effective manner through the monthly performance dashboard.
- close communication and partnership with internal audit teams as well as group external auditors
- timely follow up on business escalations and provide active resolutions
*drive process improvement strategy 15%*
- build a culture of continuous improvement and operations excellence
- partner and align with the business by closely working with the internal stakeholders
- drive the defined process initiatives for your center
*education, experience, skills*
- bachelor’s/master’s degree in accounting, finance or business administration)
- continuous improvement training (e.g. Lean / six sigma) desirable
- *10+ years of experience in finance operations work with deep expertise in order to cash function with 5+ years leading teams*:
- continuous improvement mindset
- demonstrated ability to manage large teams and highly adept at building resiliency within them
- possess a strong customer service acumen
- self-starter with strong analytical, problem solving skills and initiative to achieve desired outcomes
- excellent verbal and written communication skills
- managed stakeholders with extensive experience working in a diversified industry environment
- experience working in a shared service environment
- *managed 30+ people across the full spectrum of order to cash*:
- ability to work across diverse cultures and backgrounds
*core competencies*
*concept strength*:
- identifies connections and interdependencies
- thinks creatively. Analyze complex situations and generate solutions
*agile & resilient*:
- cultivates innovation by experimenting and adapting, learning from failures, and overcoming limits
- creates clarity, optimism, and opportunities in the face of ambiguity, uncertainty and setbacks
*change management*:
- demonstrates openness to new approaches and ideas
- fosters an environment where one can challenge the status quo when improvement is necessary
- defends the necessary changes in the organization and helps others prepare for the impact and acceptance of such necessary changes
- progresses productively under conditions of change and ambiguity
*process mindset*:
- optimize and continuously improve financial processes and other businesses
- the results are driven with a passion for continuous improvement
- can understand, develop, and adhere to processes, identification and implementation of simplification
- standardization and process improvement while looking for proactive optimization
*personality*:
- international working experience
- very strong in interpersonal skills, planning and organizing skills, service orienta