Qualifications
1. ability to manage difficult discussions with dealership personnel
2. strong computer skills (ie, word, pdf, etc.)
3. ability to work with minimal supervision and maintain travel schedule
4. familiar with the warranty & policy manual
5. exceptional written and verbal communication skills
6. ability to facilitate dealer meetings in detail
7. root cause identification skills
8. strong analytic and decision making capabilities
9. strong technical background, required
10. fcsd field experience, required
11. thorough knowledge of automotive fixed operations, required
12. experience working with dealer principals and dealership management teams, required
13. ability to navigate the warranty dashboard, professional technician society (pts) website and one warranty solution (ows)
14. willing to travel a minimum of 70% throughout the mexico and naem
responsibilities
1. conduct warranty audits at dealerships located throughout the mexico and naem
2. conduct warranty dashboard reviews via phone or in person with dealership fixed operations team, including management and if applicable region personnel
3. prepare for audit action: review dealership warranty dashboard reports for performance and history, draft and distribute announcement letter to dealers and region personnel
4. review and identify repair orders with potential repairs for disallowance that do not comply with ford motor company policy and present findings to dealership and region personnel
5. comply with individual local's warranty audit legislative requirements where audit action will occur
6. maintain contact with fcsd regional personnel during audits to ensure communication and participation
7. submit audit paperwork/file and expense reports in a timely manner after audit has been completed
8. investigate allegations of improper warranty practices
9. assist fcsd regional personnel with warranty concerns as needed
10. collaborate with other departments upon discoveries that may warranty policy changes or enhance processes and procedures
11. participate in global warranty operations meetings and/or events
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