As a leader in our organization, you will play a vital role in motivating and guiding your team to achieve exceptional results.
the team lead position requires strong leadership skills, as well as the ability to answer questions, provide guidance, and handle customer escalations while ensuring quality experiences.
reporting directly to the manager, service delivery, you will be responsible for coaching associates to achieve company and client goals, addressing employee issues, and coordinating training.
* effectively manage multiple tasks, monitor absence and attendance, process payroll, and perform administrative duties with high accuracy.
* utilize coaching techniques, feedback, recognition, and difficult conversations to motivate and mentor your team.
* leverage ttec tools and applications to accomplish tasks, troubleshoot technology issues, and support outages efficiently.
* influence the financial health of our organization by leading with compassion, retaining employees, and impacting drivers like absenteeism and occupancy.
our supportive environment fosters career development, an inclusive culture, and a global team of curious learners guided by our values.