About trantor:
trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our captivecoe engagement model, we operate as a seamless extension of our client’s teams to provide rapid scalability with predictable budgets. Founded in 2012, trantor has worked with customers across tech, fintech, media & cybersecurity industries. We have centers in the us, india, canada, and costa rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent. Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners.
sdk - customer support developer
we are looking for an experienced and motivated sdk developer to join our network technology team. In this customer-facing role, you will support cisco’s silicon one sdk and work closely with internal development teams and customers. The ideal candidate is a strong communicator with exceptional debugging skills, ready to tackle complex issues under pressure.
job role & responsibilities
* engage in the programming and troubleshooting of linux/c++ sdks for cisco silicon one-based devices.
* analyze customer-reported issues, reproduce bugs, and implement fixes using advanced debugging techniques.
* interact directly with customers, providing high-quality support to diagnose and troubleshoot issues.
* perform code analysis, review logs, and trace issues to provide actionable solutions.
* conduct unit testing and integration testing as part of the debugging and troubleshooting process.
* use techniques such as breakpoints, binary search, memory debugging, and core dump analysis to solve problems.
* collaborate with cisco r&d teams to escalate issues and ensure seamless integration between hardware and software.
* maintain version control for debugging purposes and isolate external dependencies.
skills required:
* proficiency in developing/debugging sdks or device drivers using c++.
* strong debugging skills, including log analysis, usage of logging/tracing, core dump examination, and static analysis.
* a minimum of 5+ years of experience in software engineering and debugging.
* excellent communication skills, with the ability to interact confidently with customers and stakeholders.
* ability to work under pressure, maintain composure, and deliver solutions in time-critical customer-facing situations.
* experience with network processors, particularly cisco's silicon one, is a plus.
* basic familiarity with sonic is preferred but not required.
* knowledge of network protocols (ethernet, tcp/ip) and communication protocols (i2c, spi, usart, pci) is a plus.
preferred qualifications:
* experience with sonic, sai, and asic sdks is an advantage.
* experience with makefiles, linux environments, and arm microcontrollers.
* familiarity with additional programming languages such as python and tools like swig.
ability to conduct code reviews and optimize performance through integration with different cisco systems.
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