Train in office with future work from home opportunities possible!
job summary
* introduce and promote the hyatt vacation club brands to sell vacation ownership preview packages over the phone.
* answer questions about vacation destinations and resort facilities and services.
* this job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available.
* vacation planner sales associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available.
* clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation.
* verify individuals or couples meet the eligibility requirements.
* vacation planners leverage guest loyalty to the company brands and to persuade callers to purchase the vacation ownership preview package.
* confidently ask the potential owner to purchase the package.
* use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
* contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems.
* vacation planners must follow all call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
* welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
* speak with others using clear and professional language; answer telephones using appropriate etiquette.
* develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
* comply with quality assurance expectations and standards.
* move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* perform other reasonable job duties as requested by supervisors.
hyatt vacation ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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