As the coordinator of customer experience, you will be responsible for generating processes and coaching the team to deliver a great experience for both current and new customers. You will be responsible for:
role description
as the coordinator of customer experience, you will be responsible for generating processes and coaching the team to deliver a great experience for both current and new customers. You will be responsible for:
responsibilities
* lead and supervise the customer experience team, setting clear goals and objectives.
* design processes to improve lead conversion and utilization.
* develop strategies and processes to continuously improve the quality of customer service.
* ensure customer satisfaction through effective problem resolution and proper handling of inquiries and complaints.
* train and guide the customer service team in the company's best practices and policies.
* maintain effective communication with other departments to ensure proper coordination and efficient problem-solving.
* monitor and analyze key performance metrics to identify areas for improvement and take corrective actions.
* provide regular reports on team performance and customer service trends.
requirements and skills
* proven experience in customer service or sales roles.
* excellent leadership skills and ability to motivate and develop teams.
* problem-solving skills and ability to make quick and effective decisions.
* excellent verbal and written communication skills.
* customer-oriented and committed to providing exceptional service.
* ability to work independently and collaboratively with other departments.
* practical knowledge of customer service tools and systems.
* conflict management with customers.
* proficiency in using excel / google suite.
seniority level
* seniority level
mid-senior level
employment type
* employment type
full-time
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