Client success professional role
the role of a client success manager is pivotal in fostering enduring relationships with existing clients and partners. Their responsibilities encompass guiding clients through the subscription lifecycle, identifying opportunities for incremental sales and cross-selling, and ensuring seamless customer interactions.
key duties include:
* managing all phases of the subscription lifecycle
* proactively contacting clients at strategic intervals to maintain retention rates and uncover new sales opportunities
* providing technical support assistance to priority clients and ensuring they have everything required to successfully renew each year
* conducting regular client success call campaigns to uphold retention rates and identify new sales opportunities
* generating renewal letters, quotes, and agreements for clients and partners
* responding promptly to client inquiries
for success in this position, candidates should possess strong business-to-business inside sales experience, it channel expertise, and excellent communication and negotiation skills. A team-oriented mindset, ability to work independently, and proficiency in salesforce are also essential.