*summary*:
manejar y coordinar todos los procesos, principios y directrices administrativos de p&o services para un pequeño grupo de clientes
*about the role*:
li-hybrid
*key responsibilities*:
- perform and deliver high quality training activities in novartis learning management system
- ensure compliance to novartis internal quality standards, relevant regulatory requirements and agreed resolution time
- ensure the feedback provided based on the customer satisfaction survey outcome and quality audits on ticket handling and resolution provided are acted upon
- ensure all time readiness for customer and internal audits and support customers during audits and inspections by providing requested training documents
- attend to standard service requests, answer questions, resolve issues if possible, or assist in resolving problems alongside the next level of support and/or experts.
- provide administrative support in implementing processes and standards for all aspects of people and organization services (e.g., services, processes, continuous improvement) and track inquiries regarding customer/user issues and requests.
*essential requirements*:
- bachelor’s degree in hr/business administration, psychology or related field
- proficiency in english, spoken and written
- minimum 1 years’ experience in learning or with ticketing management systems.
- demonstrated ability to work in cross functional teams in an international environment, passion for learning - learning agility, excellent written and verbal communication skills, solid organizational skills including attention to details and multitasking skills.
*desirable requirementes*:
- work experience in virtual/remote teams is a plus
- fluency in an additional regional language is a plus as french or portuguese
- novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve_
division
people & organization
business unit
cts
location
mexico
site
insurgentes
company / legal entity
mx06 (fcrs = mx006) novartis farmacéutica s.a. de c.v.
Functional area
human resources
job type
full time
employment type
regular
shift work
no
*ajustes de accesibilidad*: