Job descriptionserve as the primary customer contact for adi website related issues. You will respond to customer inquiries via phone, chats and emails about website functionality, order inquiries, order changes and rma's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as technical support, logistics, manufacturing, regional sales managers, product managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will help adi be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer. Job duties: respond to a mix of customer inquiries through different channels. Identify and work with digital team to resolve website related problems. Maintain accurate customer records and document all interaction in a crm system guide customers on best practices for website management. Collaborate with other teams such as sales and account management, to resolve customer issues. Order processing you must have: excellent communication skills, advanced usage of the english language inclusive of written and verbal communication. 1 year in a similar customer service position. Microsoft excel knowledge ability to analyze issues, identify causes and implement solutions. We value: an ability to learn quickly an attention to detail a bias for action an ability to work in a team a commitment to discovering ways to improve service an ability to work with limited direction shifts available: 10:00 am - 7:30 pm central time (ct) what's in it for you: a collaborative and inclusive work environment where your contributions are valued. Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects. Access to cutting-edge tools, resources, and a supportive team to help you excel. The chance to work with a global, innovative company shaping the future in its industry. About us resideo technologies has announced its intention to spin off adi global distribution and establish it as a separate, publicly traded company. Under this plan, adi will continue its role as a leading global wholesale distributor serving commercial and residential markets, while resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions. Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the hvac, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like honeywell home, first alert, and resideo power connected living for over 12.8 million customers through our products & solutions segment. Our adi | snap one segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at. At resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable u.s. equal employment regulations, refer to the "eeo is the law" poster, "eeo is the law" supplement poster and the pay transparency nondiscrimination provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to recruitment privacy notice. If you require a reasonable accommodation to apply for a job, please use contact us form for assistance. Job info job identification : 17756 job category : customer service posting date : 2026-01-26t18:48:32+00:00 job schedule : full time locations : queretaro (hybrid) incentive eligible : n/a business : adi global distribution hiring salary range : at resideo, we are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role.