The ops sup manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the operations - core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with citi operations support infrastructure and processes.
*responsibilities*:
- lead the operations support department through delegation of tasks and responsibilities for multiple teams
- conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
- monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
- contribute to development of new techniques, models, and plans within area of expertise
- facilitate alignment of the operations support infrastructure through focused technologies and processes
- ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
- provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
- has the ability to operate with a limited level of direct supervision.
- can exercise independence of judgement and autonomy.
- acts as sme to senior stakeholders and /or other team members.
- ability to manage teams.
*qualifications*:
- 5-8 years of experience managing a team
- experience in analyzing business requirements, developing test plans, and discrepancy resolution
- required licensing/registration: series 7, series 9, series 10, and series 63
- ability to work unsupervised and adjust priorities quickly as circumstances dictate
- ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- self-motivated and detail oriented
- proven organization and time management skills
- demonstrated problem-solving and decision-making skills
- consistently demonstrates clear and concise written and verbal communication skills
*education*:
- bachelor’s degree/university degree or equivalent experience
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- diseña, supervisa y evalúa estrategias operativas para tener procesos eficientes y mejorar la experiência del cliente
- revisa procesos, procedimientos, cambios de estrategia y planes de capacidad para garantizar la productividad, el control de inventario y el tiempo de respuesta según los acuerdos de nível de servicio (service level agreements, sla).
- supervisa todas las políticas y los procedimientos implementados para garantizar que las operaciones se realicen dentro de las normas de más alta calidad, que se minimicen los riesgos regulatorios y de fraude y que los clientes tengan una experiência positiva.
Consideraciones adicionales
- más de 5 años de experiência relevante.
- experiência en puestos relacionados con la función de operaciones.
- experiência en banca o finanzas.
- demuestra una comunicación escrita y verbal clara y concisa de manera constante.
*educación*:
- título universitario/de licenciatura o experiência equivalente.
La posición esta encargada de la administración de los procesos de mantenimientos de todos los productos de banca de consumo (prestamos, tarjetas de crédito, hipotecario) de acuerdo a procedimientos y acuerdos de servicio con los negocios. Así como la atención a la segunda línea de negocio (bloqueos & cancelaciones).
Expertise en:
- mejora continua de procesos
- manejo de clientes
- trabajo en equipo
- trabajo bajo presión y,
- liderazgo de equipos multidisciplinarios
- *job family group*:
operations - core
- *job family*:
operations support
- *time type*:
full time
- citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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View the *eeo policy statement*.
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