Join our team at güntner!
position : customer service representative - middle
location : parque industrial stiva, rogelio gonzález caballero, apodaca, n.l.
about güntner:
güntner is a leading german company specializing in the manufacturing of refrigeration and air conditioning equipment. With a global presence, we are committed to delivering innovative, high-quality products that meet the highest standards of efficiency and sustainability. Our mission is to provide solutions that improve people’s lives and contribute to a more sustainable future.
role objective:
the senior customer service representative is responsible for ensuring customer satisfaction through effective communication with all departments involved in the order process, supporting the company’s core mission.
main responsibilities:
* order confirmation and delivery follow-up
* confirm shipping dates to ensure customer satisfaction.
* resend order confirmations in case of updates or delays.
* send reports with confirmed delivery dates.
* update shipping dates in systems visible to customers.
* confirm shipments from the plant.
* update order status in customer portals.
* update and review delay reports.
* notify customers of any improvements or delays in delivery.
* negotiate revised delivery dates with moderate impact (over 3 days).
* communicate with internal teams to assess and resolve issues.
* evaluate on-time delivery performance (internal and external).
* collaborate with planning and purchasing to identify customer-focused improvements.
* maintain daily coordination with the planning team.
* define production priorities to minimize customer impact.
qualifications:
1. degree in international business, business administration, or a related field.
2. 2+ years of experience in customer service in logistics, supply chain o related field.
3. advanced english proficiency.
we offer:
competitive salary.
competitive benefits package.
interested candidates, please apply through this platform.