We are looking for a customer service specialistto serve as the primary point of contact for our customers, providing support in billing, warranties, product specifications, and shipping.
main responsibilities
* respond to customer inquiries regarding billing, warranties, product specifications, and shipping.
* research and coordinate solutions with other departments as needed.
* manage product returns for exchange or refurbishment.
* prepare reports and general correspondence.
* comply with company procedures and policies.
what we offer
* a dynamic and collaborative work environment.
* opportunities for professional growth and development.
* continuous training to enhance your skills.
requirements
education: high school diploma or technical studies.
experience: 1 to 3 years in customer service.
computer skills: basic/intermediate level (office: word, excel, powerpoint, etc.).
key skills: service-oriented attitude, conflict resolution, and problem-solving abilities.
schedule: monday to thursday from 6:30 a.m. to 5:00 p.m., friday from 6:30 a.m. to 3:00 p.m.
rosarito, bc.
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