A leading technology company in mexico city is seeking a critical incident response coordinator to drive major incidents to resolution. Responsibilities include monitoring incidents, managing tickets, and documenting post-mortem details. Candidates should have 0-2 years of experience and a background in customer service. Key skills include problem-solving, critical thinking, and effective communication. The role offers an attractive salary and comprehensive benefits including major medical plans and christmas bonuses.#j-18808-ljbffr