Overview join to apply for the lm236: sr invoicing agent role at fedex involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities. Responsibilities handle escalated or more complex issues coordinate team activities or those of agency contract staff support supervisor or manager activities support the design, review and implementation of processes and procedures research, resolve and answer customer inquiries on service failures and billing problems applying customer relations policies monitor that batches of airway bills are manifested, and duties and tax paperwork are submitted for invoicing in a timely manner issue credits/debits to customer accounts as warranted maintain management and related departments updated on new, crucial and recurring problems verify accuracy of customer invoices and mail them out keep accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all related paperwork prepare cash receipts and bank deposits ensure 100% daily billing (internal fedex-bso) generate reports for daily reimbursement to fedex internal aa; generate rodr reports; generate reports for billing collection and same-day collection manage oraclear application and gccs application as required may be required to perform other duties as assigned minimum requirements minimum education: high school degree/equivalent minimum experience: three (3) years of experience in billing or accounts receivable and/or 18 months experience as a billing clerk minimum required skills: excellent customer service and communications skills (oral and written); clear and articulate speaking voice; light typing (35 wpm) and experience operating a crt; word-processing and spreadsheets experience a plus; fluent in english additional details seniority level: mid-senior level employment type: contract job function: sales and business development industries: freight and package transportation j-18808-ljbffr