Job summary
we are seeking an expert in telecom operations and maintenance to join our organization.
key responsibilities:
* work onsite and travel to various countries in latin america for on-site support and business trips.
* gather insight into the intelligent operation and maintenance business, explore customer pain points, and analyze network scanning and basic information construction.
* design scenario-based solutions, prepare clear presentation materials, and communicate effectively with cxo-level clients.
* align internal goals with customer kpis and pain points, and maintain strong customer relationships and cross-functional coordination.
* provide high-level advice about our services to other countries' teams around latam, act as a senior business consultant, and understand the whole picture from customer side and huawei services.
* analyze customer needs, design scenario-based solutions, and prepare clear presentation materials.
requirements:
* minimum 8 years of experience in field operation with telecom.
* minimum 5 years of optimization & planning experience for gsm and gprs or umts.
* minimum 3 years with vendors (ericsson, nokia, huawei, alu, liberty, claro, c&w, etc.).
* understand telecom network operations & maintenance processes, organizational structures, and architecture.
* experience in managed services, intelligent operations and maintenance solutions, and noc/flm delivery.
* excellent knowledge of the field of 3g/4g/5g radio communication and optimization, and fixed services (fttx).
skills and qualifications
* fluent spanish and fluent english speakers.
* cross-cultural cooperation experience is preferred.