Major accountabilities
* identify and prioritize high‑potential customers through data analysis (hcps and stakeholders) who influence prescription decisions.
* drive sales performance through the skillful orchestration of positive customer experiences.
* engage and build relationships.
* engage in value‑based conversations (in‑person and virtually) to understand critical customer challenges, decision drivers, pain points, and opportunities.
* personalize and orchestrate customer engagement journeys for target hcps by reflecting customer preferences, leveraging available content, and using multiple engagement channels.
* build engagement by working in partnership with hcps to develop sustained collaboration over time for sandoz.
* deliver memorable, customer‑centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment.
* establish effective working relationships with opinion leaders and top medical influencers at the territory level and challenge current behaviors to improve the patient journey (right patient, right time).
* develop deep customer insights and understanding.
* gather insights on the customer’s business to uncover what is important to them.
* follow up on customer feedback and translate responses into actions that create additional value and exceed expectations.
* leverage available data sources to create, dynamically prioritize, and adjust relevant territory, account, and customer interaction plans.
* share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product‑ and indication‑related content, campaigns, and interaction plans.
* act as a trusted partner to customers for the purpose of helping them run their business; listen, learn, and strive to deepen the relationship in a compliant and ethical manner; position themselves to create value‑add solutions.
* act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
* when facing ethical dilemmas, do the right thing and speak up when things don’t seem right.
* live by sandoz code of ethics and values and behaviors.
key performance indicators
* to be populated at local level, based on the guidance that will follow from the field engagement performance management council outcomes.
minimum requirements
* experience with university or major hospital (preferred).
skills
* account management
* commercial excellence
* communication skills
* compliance
* conflict management
* cross‑functional coordination
* customer insights
* ethics
* healthcare sector
* influencing skills
* negotiation skills
* selling skills
* technical skills
languages
* english
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