About the team our content strategy team is a dynamic group of strategists, technologists, content managers, and editors who collaborate to create engaging, impactful content that drives business results. We work closely with marketing, product, program, enablement, and frontline teams to ensure our messaging resonates across multiple touch points and audiences. Together, we are passionate about storytelling, data-driven decision-making, and continuous improvement.
The content strategy team is a part of the larger contact center operations team at zillow group. We provide our customer-facing partners and self-service help sites with the tools and resources required to function with operational rigor as we strive to give people the power to unlock life’s next chapter.
About the role
we are seeking a visual content creator to elevate the clarity, usability, and engagement of our customer and frontline-facing help content. This role is critical for transforming text-heavy help articles into intuitive, scannable visual aids that improve audience understanding and self-service success.
You will leverage design and motion graphics expertise to partner with content teams, translating complex instructional content into visual materials that reduce friction in the customer journey and improve the overall user experience. Your work will directly impact content findability and comprehension.
In this role, you will be responsible for:
visual content production: design and produce a range of visual assets, including static images, image macros, infographics, short animations/gifs, and short tutorial videos to support and clarify help articles.
Content translation & information design: work closely with content strategists to analyze existing help content and identify opportunities to replace or augment text with visual elements that measurably improve co