Overview join to apply for the amazon account manager - mexico city role at amz advisers. About amz advisers: amz advisers is a digital media marketing agency focused on developing and implementing strategic marketing plans for the global amazon marketplaces. Our account management team is organized into pods, consisting of senior account managers (sams), junior account managers (jams), and apprentices and interns. This structure fosters knowledge sharing, mentorship, and continuous learning. About the role we’re seeking a driven and self-motivated problem solver with exceptionally strong communication skills and the ability to build long-lasting client relationships. You will work in a fast-paced, challenging, and creative environment to sharpen analytical, communication, and strategic development skills. The ideal candidate will manage multiple amazon seller and vendor central accounts as well as a team of junior account managers, apprentices, and interns. As a senior account manager, you will provide guidance, mentorship, and strategic oversight for other account managers in your pod, contributing to the development of training programs and the success of your client portfolio. You will manage your own client portfolio, lead your team, and engage in strategic planning. What you’ll do general responsibilities maintain a client portfolio that will gradually grow to 10 clients with a focus on high retention build long-lasting client relationships by clearly and concisely managing expectations build and track kpis for all accounts in your portfolio bi-weekly strategy calls with clients to communicate results and upcoming strategies proactively brainstorm and implement strategies to grow client accounts on amazon and manage client expectations reporting and strategizing account progress and action items plan and implement or delegate promotional plans and strategies delegate the resolution of client account issues through troubleshooting and opening cases with seller support work with software platforms such as zonguru collaborate with other departments to achieve high-level goals attend account management meetings and training sessions weekly or bi-weekly participate in daily stand-up meetings to promptly surface blockers team assignment assign team members to clients based on skills and client portfolios ensure a balanced mix of experience levels for knowledge sharing training & onboarding develop a comprehensive training program for junior account managers focus on industry knowledge, account management best practices, and company processes mentor and guide junior team members in collaboration with strategists integrate strategists conduct client account audits and develop tailored client strategies collaborate with the team to implement effective strategies pod collaboration foster regular collaboration within pods through meetings and strategy discussions facilitate communication and document sharing to strengthen teamwork check-ins & accountability regular check-ins with teams to assess client progress, address issues, and identify new strategies identify upsell opportunities and encourage proactive problem solving client communication & feedback maintain proactive and transparent communication with clients encourage client feedback to ensure satisfaction and continuous improvement ensure swift conflict resolution how we’ll measure success retention rate – percentage of retained clients month over month blocker/conflict resolution time – time to resolve client issues or blockers client communication – quality and frequency of client interactions strategy effectiveness – success of client strategies pod follow-ups – regular follow-ups by senior ams team member development – progress and development of junior team members qualifications ba in marketing, business development, management, or related field 2 years of client account management experience 2 years of digital marketing or ecommerce experience 1 year experience with amazon seller and/or vendor central ability to build and maintain client relations active listening and the ability to understand client needs proactive, go-getter mindset; works well in a team and independently strong outside-the-box thinking and willingness to test new ideas strong time management and multitasking abilities desire to learn new skills technologies we use g-suite: gmail, google drive, google meets, google docs, sheets, and slides microsoft word, excel, and powerpoint clickup lastpass slack zonguru zoom direct reports director of account management perks & benefits 12 days of paid vacation per year and 5 paid sick days per year day off on your birthday summer time (short fridays in august) winter break (1 week in december) all positions are 100% remote global team: talent from more than 14 countries structure full-time position, remote seniority level mid-senior level employment type full-time job function sales and business development industries: advertising services referrals increase your chances of interviewing at amz advisers. 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