Overview
hoy
vacante para la empresa north american production sharing de méxico en tijuana, baja california
tijuana, baja california ge current, a daintree company
main functions
* analyzing existing computer systems and making recommendations for upgrades and improvements.
* performing tests and troubleshooting.
* implementing safety procedures and data recovery plans.
* collaborating with other departments and professionals in the development of it systems.
* ensuring all installations, maintenance, and upgrades are carried out on schedule and to client specifications.
* staying up-to-date with the field advancements and ensuring the team receives refresher training as well.
* can direct or perform the training of personnel in the operation of systems (hardware and software) and peripheral equipment.
* determines the feasibility and priorities of implementing systems (software and hardware) according to the needs of the company.
* responsible for the operation of voice and data telecommunications systems as well as for the internet, e-mail and intranet.
* recommends changes in programs, routines and quality standards, as well as for scheduling and arranging for preventive maintenance time.
* plans, develops and implements a long term strategical plan, with the it team, to insure the used computational systems, technology and methodology to provide robust and efficient systems which are manageable and allow the company's growth without interruption.
* helps develop, implement and maintain, with the it team a disaster recovery plan to insure the adequate support for the organization's systems as well as to detect the external influences that can affect the organization's information systems.
* maintains it hardware inventory.
requirements
* degree in computer science, it or similar.
* relevant certification may be required.
* practical experience installing and maintaining systems is recommended.
* strong written and verbal communication skills.
* excellent interpersonal and leadership skill.
hardware skills
* system maintenance.
* assembling devices.
* troubleshooting hardware.
* knowledge of motherboards, circuits, monitors, inkjet printers and thermal printers.
* configuring drivers and components.
software skills
* operating systems such as windows.
* familiar with macos.
* office suites such as microsoft office.
* google enterprise.
* presentation systems.
* spreadsheets.
* accounting.
* word processors
* databases.
english level
advance (reading and writing).
nível de educación deseada
superior - titulado
nível de experiência deseada
nível experto
función departamental
tecnología / internet
industria
textiles
habilidades
* it technician
* it engineer
* bilingual
tijuana, baja california ge current, a daintree company
hoy
job description
provide support for the local desktop environment by creating, triaging, escalating or completing requests and issues to support manufacturing systems / production floor devices (computers, tablets, scanners, label makers etc.) & end users. This entails activities that cannot be done remotely by the service desk. Learn and utilize process and systems for end user support, asset management and system configuration. Dependent on systems and personnel at the local site may also provide support for systems such as video conference rooms, facilities access control systems and bms (building management systems) etc. as needed. As one progresses in this position, the involvement in project work may increase along with the ability, and necessity, to lead small projects.
* access software updates, drivers, knowledgebases and frequently asked questions or internet resources to fulfill requests and resolve issues.
* identify and learn appropriate software and hardware used and supported by the organization.
* be up to date with thorough working knowledge of production facility in order to prioritize work based on the impact.
* modify local workstation configurations and settings, per approved processes, to complete requests and resolve issues.
* evaluate documented resolutions and analyze trends for ways to prevent future problems and build / update kb articles.
* through remote and in-person techniques, provide end user solution, work-around, or escalation process as determined by a review of the ticket details and/or interaction with the end-user while communicating with the end-user using an advocate of the customer approach, which would include post-resolution follow-up, to complete requests and resolve issues to the end users’ satisfaction and understanding.
* monitor ticket management system for tickets assigned to queues; triage and process based on a variety of factors including but not limited to urgency, priority, affected system and number of affected users. Based on experience and general guidelines direct tickets, as needed, to next level of support.
* deploy, or retrieve, equipment for provisioning, deprovisioning and transfer of tickets to meet critical deadlines.
* deploy and recycle / dispose of computer equipment per organizational standards and guidelines.
* maintain inventory of hardware and software in the asset management system.
* other duties as assigned knowledge, skills and abilities.
additional information and qualifications vary by role, including knowledge of production systems, vpn, a/v, networking, and customer service orientation. See individual sections for details.
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