Overview
admin assistant - tickets management role at gordian staffing careers — remote position handling arc (architectural review committee) applications and related administrative tasks.
location: guadalajara, jalisco, mexico. Remote, but with a required first-day visit to cdmx or gdl (expenses paid by you).
responsibilities
* receive arc applications through email and crm.
* review arc in the crm.
* if there is some documentation missing the arc clerk will gather that information.
* constant communication with homeowners to request additional documents, provide arc updates, and share the committee's answer.
* constant communication with the architectural review committee to submit arcs applications, follow up on open cases and obtain a status.
hours
* regular monday to friday 11:00 a.m. to 7:00 p.m. Cst
* daylight savings monday to friday 10:00 a.m. to 6:00 p.m. Cst
work arrangement
* this position is remote, but you'll be required to visit our offices in cdmx or gdl on the first day (expenses are covered by you).
benefits
* remote work.
* work stability.
* computer equipment (laptop, monitor, and headset).
* christmas bonus of 30 days (aguinaldo).
* 12 vacation days after the first year.
* 25% vacation bonus
* imss.
* major medical insurance since day 1.
after the 3-month probation contract
* minor medical insurance
* food vouchers (10% of the gross salary monthly).
* restaurant tickets (~$2,050 mxn. monthly)
* saving fund (8% of the gross salary).
* life insurance
* english resume is required*
* associate’s degree in administration, service-related areas or experience at customer service companies 2+ years.
* tech-savvy.
* 2 years of experience working with end-to-end work orders or tickets.
* strong writing skills in english. Writing sample will be provided.
seniority level
* entry level
employment type
* full-time
job function
* administrative
industries
* staffing and recruiting
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