Sales and Service Manager Role
We seek a seasoned professional to lead our sales and service teams in Mexico, driving growth, customer satisfaction, and operational efficiency.
About Us:
Our company provides technology solutions to the restaurant industry, enabling seamless order management and dedicated customer service. Our online platform empowers partners to thrive with a 0% commission model and cutting-edge tools.
As we expand into the Mexican market, we need a dynamic leader to drive performance, efficiency, and growth in the region.
Job Responsibilities:
- Oversee daily operations across sales, onboarding, workforce management, quality, and compliance.
- Monitor performance metrics, identify areas for improvement, and implement corrective actions.
- Develop and manage budgets to ensure cost efficiency.
- Implement best practices to enhance sales/service quality and efficiency.
- Manage and mentor large multicultural teams.
- Develop and execute strategies to meet revenue and client growth targets.
- Foster a culture of accountability, continuous improvement, and client focus.
Requirements:
- Strong leadership and experience managing large teams.
- Exceptional communication and interpersonal skills.
- Expertise in operations, workforce management, and process improvement.
- In-depth knowledge of sales strategies and techniques in high-volume environments.
- Analytical and data-driven decision-making abilities.
- Ability to perform in fast-paced, dynamic settings.
- C1 English proficiency and native Spanish skills.
Benefits:
- Client Net Promoter Score (NPS)
- SLA sales and service measures
- Operational cost savings without compromising quality
- Revenue growth through improved processes, upselling, and retention strategies
- Process scalability and efficiency improvements
- Team development and retention
📌 Head of Sales and Service
🏢 beBeeSales
📍 Nuevo León