Marketing & sales
onsite or remote: hybrid
performance unites us, innovation inspires us, and commitment drives us to keep moving forward.
epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. Our global headquarters is based in örebro, sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Provide technical support towards customers and in-direct sales channels in the region for the ths business line. Support our customer centers to grow in line with expectations from a technical perspective. Product training and claim handling will also be a part of the responsibilities.
technical product support for internal customers, such as pcs, r&d, product managers and other divisional teams and cross divisional teams. 2nd line support for external customers, such as end customers and sales channels.
developing and executing training plan together with training manager including factory trainings for the product/application of responsibility.
to present detailed report after each trip within 5 (five) working days contribute to development and regular updating of training material based on general and specific needs from market/s. Work actively on developing presentation material and other training tools.
technical product specialist is responsible to do the claim review in proper timing (as soon as claim is placed in the system by customer center) and provide feedback to all involved functions.
technical product specialist needs to take decision (denied/approved/partly approved) for the claim, once claim report from r&d is issued. The r&d report need to be modified by the product specialist (all confidential information like tolerances, to be removed) before submitting to customer center.
technical product specialist need to report on monthly base to relevant product managers in ths the status of claims related to his/her responsibilities. }
technical product specialist should be fully aware of all customer product complaints about ths tools from the responsible area/application and will support in solving these problems and keeping the epiroc brand reputation.
develop and maintain a product performance database:
collaborate with capital divisions and psd divisions to extract relevant data from machine control systems (rcs) collect customer data to proof the performance of our tooling establish benchmarks for what 'good' looks like.
technical product support:
product training for r&d, product managers, customer center employees, dealers, distributors, and end users
technical / marketing / business education, skills related to mining / drilling / construction equipment. – experience in technical support or application support in drilling, mining or construction not less than 5 years. – computer skills in compiling and analyzing sales and product data.
computer skills in compiling and analyzing sales and product data.
fluent language skills in english, in writing and spoken.
knowledge of epiroc drilling equipment, ability to operate drill rigs in a production environment.
it all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.